Return & Refund Policy

At Gadget Melody, we are committed to ensuring customer satisfaction while maintaining fair business practices. This policy outlines the terms for returns and refunds in compliance with Bangladesh e-commerce laws.

Return Policy

1. Eligibility for Return

  • Certain products are non-returnable.
  • Returns are accepted within 1 days from delivery, except for defective or damaged products.
  • Products must be unused, intact, and in their original packaging.
  • Opened or used items cannot be returned unless they have a manufacturing defect.

2. Damaged or Defective Products

  • Report damaged or defective products within 12 hours of delivery with an unboxing video.
  • If packaging appears damaged on delivery, do not accept it and notify us immediately.

3. Wrong or Incorrect Product

If you receive the wrong product (wrong color, size, or model), contact us within 24 hours for a replacement or refund.

4. Non-returnable Items

  • Sale and discounted products are non-returnable.
  • Software and digital licenses are non-returnable and non-refundable.

5. Return Shipping Costs

  • If the return is due to our error (e.g., defective or incorrect item), we will bear the return shipping cost.
  • For preference-based returns (e.g., change of mind), the customer bears the shipping cost.
  • Shipping fees are non-refundable.

Refund Policy

1. Eligibility for Refund

  • Refunds are processed for approved returns via the original payment method.
  • Refunds may take 7-14 business days after item inspection.

2. Reasons for Refund

  • Full refund if an order cannot be fulfilled due to stock unavailability.
  • Full refund for order cancellations before shipment.

3. Refund Process

  • Returned items undergo quality checks before refunds are processed.
  • Refunds may take up to 7-14 business days to reflect in your account.

4. Partial Refunds

  • Partial refunds may apply if the item is not in its original condition.
  • Used or opened products are non-refundable.

5. Non-refundable Items

  • Products returned after 7 days or with damage signs are non-refundable.
  • Shipping and handling fees are non-refundable.

Bangladeshi Laws & Fraud Protection

1. Consumer Rights

As per the Bangladesh Consumer Rights Protection Act, 2009, customers are entitled to refunds or replacements for defective products.

2. Fraudulent Return Claims

  • Fraudulent return claims will be reported under the Bangladesh Penal Code.
  • Returning used items as new is not acceptable and will be reported to authorities.

3. Fraudulent Payment Protection

  • We actively monitor transactions to prevent fraud.
  • Unauthorized transactions will result in order cancellation and blacklisting.

4. Consumer Fraud Protection

Legal action will be taken against any customer attempting to deceive our business.

How to Request a Return or Refund

To initiate a return or refund request, contact us:

Required Information for Return Requests

  • Order Number
  • Product Name
  • Reason for Return
  • Product photos (if defective/damaged)
  • Unboxing video (if applicable)

Note: We reserve the right to update this Return & Refund Policy at any time. Please check this page periodically for updates. © 2025 Gadget Melody. All rights reserved.